PLACING ORDERS

When placing orders, please fill in ALL required information clearly and accurately in the “Payment Information” section of the shopping cart, as well as the “Shipping Information” section, if it applies. This will aid our shipping department in getting the order out to you without any unnecessary delays.

PAYMENTS

We gladly accept Visa and MasterCard. All orders are processed through the highly secure VeriSign merchant services.

SHIPPING & HANDLING

We ship via USPS or UPS (at our discretion). If we ship by UPS, you will be given a tracking number so that you can track your own shipment if you wish to do so. Please supply both physical and mailing address upon checkout (UPS will NOT deliver to a P.O. Box). Orders typically ship within 3 days upon confirmation of payment. 

All products are securely packed for safe shipment, and we highly recommend that you choose the option of
PURCHASING AN ICE PACK at a modest cost (it’s reusable) to protect sensitive ingredients during the hot summer months. (We do note on the website pages which products should have ice pack protection during the calendar period of April 15^th to October 15^th.) Orders typically deliver in 7 to 10 days.

Shipping fees will be automatically added to all orders on the shopping cart. A $2.00 handling fee is included in all shipping charges. Alaska , Hawaii , and International orders should contact us via email at info@beverlyscookiefixins.com, or phone us at (830) 980-5831 for special payment, shipping, and handling instructions.

CHRISTMAS DELIVERY

The products offered by Beverly ’s Cookie Fixin’s, Inc.’s are uniquely well suited for gift giving. We will make every attempt to get your orders to their destination in time for the holidays, and special occasions, but ask that you give us ample time by placing your Christmas orders no later than December 10^th. There will be no refunds on late deliveries – so don’t be a last minute shopper. Ideally, we prefer 4 to 6 weeks lead time to assure that your gifts will arrive on time.

ENCLOSURE CARDS

We provide an attractive card with our company logo for all gift orders. Please be sure to include your name (or company name if the order is a corporate gift) for us to include to be sure that the recipient will know who the gift is from. We do not accept personal messages, but we DO include an appropriate greeting for the gift giving occasion. At checkout, please be sure to fill out “Payment Information” and “Shipping Information” accurately to prevent any delays in processing your order.

CUSTOM ORDERS

Beverly ’s Cookie Fixin’s, Inc. offers custom colored M&M Cookie Mixes for special occasions and holidays. Check our Customized M&M Cookie Mix page on the website for conditions and delivery times. Please contact us via email at info@beverlyscookiefixins.com, or phone us at (830) 980-5831 for more details and pricing.

BACK ORDERS

In the unlikely event of a back order situation, we will advise you of the potential back order. You will be given three options. First, to advise us to hold the order until it can be shipped complete; or second, to ship what is available and ship the back ordered materials at the earliest opportunity (you will get priority); or third, to cancel the back order, and you will be refunded the value of the product.

CHANGING SHIPPING INFORMATION

If an error is made in the shipping address, or it needs to be changed, please notify us IMMEDIATELY. Changes can usually be made within the first 24 hours after order receipt. If the order has not yet shipped, we will be glad to make any necessary changes. If the order has already been shipped, we will make an honest effort, where possible, to reroute the product, but can make no guarantees.

ORDER TRACKING

Not available with USPS. If shipped UPS, tracking numbers will be provided via email for you to track if you wish.

CANCELLATIONS

ALL cancellations MUST be made within 24 hours of the order being placed (or before the product has shipped) or we cannot guarantee cancellation.

RETURN & REFUND POLICY

It is our policy not to accept returns of food products once they have left our production facility. Instead, we will replace the product in question, or offer the option to choose a different product of equal or lesser value (shipping cost is your responsibility). For nonfood items (Cookie Cutters), we will accept return of the product (shipping cost is your responsibility). ALL returns must have a return receipt for merchandise (USPS Form 3804) or a UPS tracking number, or the package will not be accepted.

SECURITY INFORMATION

Our Merchant Service Provider is VeriSign, one of the most secure merchant service providers in the country today. VeriSign provides a complete security program that includes around-the-clock management and monitoring, real-time security intelligence, a global infrastructure, and a staff of 24x7 security experts as a key to keeping pace with today's increasingly complex network security threats. We also employ state-of-the-art fraud protection services to protect our business and to keep your costs from rising.

PRIVACY POLICY

Please be assured that we value your security and privacy as much or more than we do our own. All credit card payments are processed through VeriSign's highly secure encrypted server to keep your personal information safe and secure. Your email address and personal information given to us during the checkout process is processed through a secure server and are never shared, rented, transferred or sold to anyone for any purpose. Under NO circumstances will Beverly’s Cookie Fixin’s, Inc. either give or sell any of the information provided by our customers, whether it originates from online-ordering, email, telephone conversations, etc. The information provided to us by our customers is used only in the fulfillment of their order and in maintaining customer satisfaction.

IN APPRECIATION

As a consumer, you have many shopping options. We, at Beverly ’s Cookie Fixin’s, Inc., appreciate your business and the opportunity to serve you. Our primary goal is to provide you with a pleasurable shopping experience. We believe that customer loyalty is earned and should never be taken for granted. As a company, we are committed to achieving that goal.

THANK YOU

FROM ALL OF US AT

BEVERLY ’S COOKIE FIXIN’S, INC.